> ## Documentation Index
> Fetch the complete documentation index at: https://docs.asknow.no/llms.txt
> Use this file to discover all available pages before exploring further.

# Cases and handoffs

> Pick up the conversations the agent hands to a person.

<Note>
  This guide is being written. It will cover:
</Note>

* When the agent hands over
* Claiming and resolving a case
* Replying to the customer


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